Cribbing Pays

Cribbing Pays – and How

You find them in offices, factories, everywhere and are almost always an HR concern. There are many varieties, the hard working cribber, the non working one, the part time cribber etc. Some of them are highly creative and find something to crib about even in difficult situations. They believe in the old theory that the wheel that cribs the most gets the lubricant. But times have changed and those bearings just get replaced. I consider them as a feed back system. And very important, like the "abominable no man", the accounts guy.

This happened to me once. I reached my hotel in Pune late in the evening. I was commissioning a factory, and when I entered my room, I was shocked. There were flowers, cakes, fruits, welcome signs etc. I thought I had entered the wrong room. The reception told that it is my room only, he has no idea but you can check with the morning staff, when they come, why it is like that.

The morning staff were frank. They said “Sir you are staying with us for the last eight days and you have not complained once”. We get many people from your multinational and all of them do only one thing, crib, about anything, room, tea, food, service etc. So the staff decided to say thanks to you “Sir”.

I felt happy and that hotel now had a loyal customer!

I like cribbers.

Ratnakar Misra

Vice President, Patna Chapter, National HRD Network, www.nationalhrd.org.in

Director , Cell for Consumer Education and Advocacy, Jago Grahak Jago